Terms & Conditions
The following terms and conditions apply to all transactions on this site. The purchasing of a product indicates your acceptance of these terms and conditions. The placement of an order indicates that you have read them carefully.
Mistakes, Complaints and disputes:
1. Consumer Law
Commtech IT Solutions Ltd will meet its obligations under the Consumer Protection Laws currently in force.
2. Faulty Goods
If goods are faulty or different from those ordered Commtech IT Solutions Ltd will offer a replacement or make a full refund - this refund will be made as soon as possible or at the latest within 30 days of agreeing to give the refund - see separate returns policy.
3. Errors in bills, receipts or payments
Commtech IT Solutions Ltd undertakes to correct any mistakes in bills, receipts or payments as soon as possible and at the latest within 30 days of agreement to do so.
4. Complaints/Disputes
Commtech IT Solutions Ltd has an effective system for handling complaints/disputes and we will:
a. Acknowledge complaints within 5 working days.
b. Advise you how long it will take to resolve the complaint.
c. Keep you fully informed throughout the process.
Order Cancellation
Orders cancelled prior to dispatch are subject to a £5 administration processing fee and must be made in writing. Credit/Debit card refunds will be made within 30 working days from the date of purchase. Orders cancelled after dispatch will not be accepted (Please follow returns Policy)
VAT
VAT stands for 'Value Added Tax'. All products on this website show Inclusive and Exclusive VAT pricing. This is a sales tax applicable only within the European Union. If you are purchasing the goods from anywhere else in the world outside of the European Union, you will not have to pay this tax.
Delivering your goods
All deliveries are 'recorded signed for' which means you will be responsible for ensuring that someone will be available to sign for the order. If the package is not signed for it will not be left and a card will be left with details of how to arrange local pickup or re-delivery of your order. These conditions apply to all orders placed on this website no matter which service is selected during the checkout process. Carriers will attempt to deliver your order twice after which you will be liable for any re-delivery costs, or failing this you have the option of collecting from your local service centre. Commtech IT Solutions Ltd will not be liable for any loss or damage suffered by you through reasonable or unavoidable delays in delivery including but not limited to extreme weather conditions.
Secure Online purchasing
Commtech IT Solutions Ltd use the highest strength SSL 3.0, RC4 with 128 bit encryption (High); RSA with 1024 bit exchange. This means that both your browser and our server authenticate each other and encrypt information passing between them.
All of your personal information including credit card details, name and address, is encrypted so it cannot be read as it travels over the Internet. We actively promote our involvement in schemes such as (‘Verified by Visa’ and MasterCard’s ‘SecureCode’). Our 100% Security Guarantee means if you’re defrauded in anyway whilst shopping with Commtech IT Solutions Ltd, we promise to resolve the issue so you don’t lose a penny
If you do not wish to send your details over the Internet, then please call the sales team who will be happy to take your order over the telephone.
Technical Support
We have an experienced technical support team available Monday - Friday to help customers with Pre-sales & after-sales support relating to batteries or UPS units. Unlike many other battery suppliers we believe in providing a Value added service which goes way beyond just securing your business. The team can be contacted either by telephone or email. Please refer to the contacts section.
Contact Us
If you have any queries or comments, you can contact Commtech IT Solutions Ltd using the details shown below. Alternatively please complete the contact us form.
By Telephone:
To contact us by telephone :0845 003 8017
To contact us by fax :0845 003 8016
We are open from 9:00am until 5:00pm, Monday to Friday.
By Email:
For sales enquiries:
sales@commtech-it.com
For technical enquiries:
support@commtech-it.com
For accounts department:
accounts@commtech-it.com
Commtech IT Solutions Ltd
Unit D6
Little Heath Industrial Estate
Old Church Road
Coventry
CV6 7NB
Delivering your goods Next Day! On All orders received by 4:30pm
Returns Policy
Commtech IT Solutions Ltd is committed to ensuring you are completely happy with your purchase, however, if you are not completely satisfied with your purchase please follow the procedure below.
1. Keep all materials shipped and return within 30 days of invoice date.
2. Due to the nature of the products we sell a re-stocking fee of 20% will be applied to all incorrectly ordered products which have NOT been opened and are returned within 30 days of invoice. A refund will be issued within 30 days of notice less carriage and re-stocking fee outlined above
3. Opened items can only be exchanged if faulty.
4. A Credit will not be issued against goods returned without a prior RMA number authorised and issued by Commtech IT Solutions Ltd. Postage/carriage and packaging is excluded and goods returned must be prepaid on return to Commtech IT Solutions Ltd, however in the case of faulty goods REASONABLE postage and carriage will be refunded by Commtech IT Solutions Ltd under the Sale of Goods Act 1979 (as amended).
5. If you have any queries regarding our returns policy please contact us.
Returns Procedure
We've put together some guidelines to help explain our returns policies and procedures. But it's worth noting that wherever possible we will respond to your individual circumstances.
It's an unfortunate fact that no matter how good a manufacturer is they'll occasionally produce a faulty product. If your product has a fault when you get it or it develops a fault within the first 7 working days after delivery it will be replaced or refunded including delivery. There are no collection or re-delivery charges to pay.
After 7 working days faulty products are processed as per the manufacturers warranty policy and procedure. This doesn't mean you're on your own, we'll be here to smooth the way
Unwanted product
If you're a consumer customer you can return your product within 7 working days after you receive it. You'll receive a refund (Minus carriage costs) providing your product has "not been opened", used or installed. A Credit will not be issued against goods returned without a prior RMA number authorised and issued by Commtech IT Solutions Ltd. Postage/carriage and packaging is excluded and goods returned must be prepaid on return to Commtech IT Solutions Ltd, however in the case of faulty goods REASONABLE postage and carriage will be refunded by Commtech IT Solutions Ltd under the Sale of Goods Act 1979 (as amended).
If you're a business customer or have had your product longer than 7 working days we do not usually accept a return. We'll try to help out when we can but some products have a limited resale potential so we don't always offer a refund. We may not offer to refund the full purchase price, but if we do reduce the refunded amount we will only ever take a maximum of 20% off the refund.
If you want an exchange for an unopened product, the conditions above still apply. When you've returned your product, we'll ask you to place a fresh order and then issue a refund for your first order within 30 working days.
Incomplete or damaged in transit product
It doesn't happen very often, but sometimes when a product is unpacked it's clearly damaged or has something missing. If you complete a returns form within 3 working days of receiving your product a quick replacement can usually be arranged.
After 3 working days the product is classed as faulty and you'll need to follow our faulty product guidelines. How to return an incomplete or damaged product
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